SunDevs provides a service desk that allows you to have a central point of contact and easy to navigate portal where you can submit all of your various requests. You will find three different request categories, as follows:

Each of these options presented have a specific response time according to the level of priority assigned to the request when you create it.

Important Information:

  • Register in SundDevs Support: It is necessary that you register in our portal as this will allow you to access all of your own requests, as well as any other requests that have you as a participant. Register here.

  • How to create a Support Case: Support requests are created from the portal, by entering SunDevs Support. Please make sure you are providing your information in the most complete way possible to ensure you receive support according to the level of priority. Specifically, please include: subject, description, product, priority and attach files, to learn more about how to fill out the application form go here.

  • Current Cases: This is a brief example of how cases are viewed through our portal, to learn more about it go here.

  • SLA: You will be able to know when your request will be answered, depending on the type and priority it was assigned, to know more go to SLA.

  • Business Hours

The schedule of personal, telephone, and case tracking customer service is from Monday to  Friday from 8:00 am to  6:00 pm, Colombian time.

Exception: Highest Priority  Cases : that affects the business and cannot operate. In such cases, they will have 24/7 customer service.

  • Contact channel

Through this channel, you can contact us for information about your requests

Sundevs Support.

Related Content:

Error type request

Request type Technical Support and Other questions

SLA for all types of requests